This Privacy Policy explains how pg777 collects, uses, stores, and protects your personal information when you use our online gaming platform in the Philippines. We are committed to handling your data responsibly and in line with applicable data protection laws. By registering an account or using any part of our platform, you agree to the practices described in this policy. Please read this page carefully so you understand your rights and how we look after your information.
Last updated: January 2025 | Applies to all players in the Philippines
When you create an account with pg777, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly on your device.
We may also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or update your account preferences. All information collected is stored securely and accessed only by authorised personnel who need it to perform their duties. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. If you choose not to provide certain information, we may be unable to open or maintain your account, as some data is required by law for licensed gaming operators in the Philippines.
The personal information we collect is used primarily to operate and improve the pg777 platform for players across the Philippines. We use your identity and contact details to verify your account, communicate important updates, and respond to support requests in a timely manner. Your financial information is used exclusively to process deposits, withdrawals, and to maintain accurate transaction records as required by our licensing obligations. We use technical and behavioural data to personalise your experience, detect unusual account activity, and protect the integrity of our platform against fraud and abuse. We may also use aggregated, anonymised data to analyse platform performance and improve our services over time.
We will only send you promotional communications if you have opted in to receive them, and you can withdraw that consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes. Any use of your information beyond what is described in this policy will only occur with your explicit consent or as required by applicable law.
pg777 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are bound by strict data processing agreements and are only permitted to use your information for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.
If pg777 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will notify you in advance and ensure that your data continues to be protected under terms no less protective than this policy. We will never share your data with third parties for their own direct marketing without your explicit prior consent. All third-party partners we work with are required to maintain appropriate security standards and to handle your data in accordance with applicable Philippine data protection regulations.
As a player based in the Philippines, you have the right to access the personal information we hold about you at any time by submitting a request through our support team. You also have the right to request correction of any inaccurate or incomplete data, and we will update your records promptly upon verification. If you wish to have your account and associated personal data deleted, you may submit a deletion request, subject to our legal obligations to retain certain records for regulatory and anti-money laundering compliance purposes. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection law.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review and update our security practices to address emerging threats and to maintain the highest practical level of protection for our players. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required by law without undue delay.
We retain your personal data for as long as your account is active and for a period thereafter as required by our licensing conditions and applicable Philippine law. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. You may contact our support team at any time to enquire about the specific retention periods that apply to your account data.
pg777 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site. Essential cookies are required for the platform to operate and cannot be disabled. Functional cookies allow us to remember your language preferences and login status so you do not have to re-enter your details on every visit. Analytics cookies help us understand which features are most used and where improvements can be made, using aggregated and anonymised data only. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform.
We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Any analytics tools we use are configured to anonymise IP addresses and to respect your privacy preferences. We do not use cookies to build personal profiles for sale to third parties. If you have questions about how we use cookies, you can visit our FAQ page for more information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pg777 handles your personal data, please reach out to our support team. You can contact us by email at [email protected] and we will respond as promptly as possible. For account-specific queries, please have your registered email address ready so we can verify your identity before discussing your data. If you believe your data rights have been violated and we have not resolved your concern satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and are committed to resolving them fairly and transparently.
This policy may be updated from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page, with the effective date shown at the top. We encourage you to review this page periodically. For related information, you can also read our Terms and Conditions or visit our Responsible Gaming page to learn more about how we protect player welfare on our platform.
Ready to play on a platform that takes your data seriously? Create your free account today and enjoy sports betting and casino games built for Filipino players.